HOW IT WORKS

We have made it easy for you to get independent insight into your customers' shopping experience.

Signup

When you signup you will be asked a few questions about your customers so we can match the best mystery shopper to your customers' profile.

Shopping

Your mystery shopper will run your store through a 100 point checklist, the process will be recorded and the shopping experience will be benchmarked against best in class practices.

Scorecard

You will receive a detailed report of the shopping process results (including the video) within 7 days from when the shopper has experienced and shopped your store.

Mystery Shopper Experience Score measured against online retailing best practice.

If you aren’t providing the shopping experience that your customers are expecting from you then you are effectively helping your competitors grow their business rather than growing your own.

BOOK YOUR MYSTERY SHOPPER NOW

THE PULSE SCOREBOARD

Pulse Mystery Shoppers provide you with a measurable account of what your existing customers are experiencing. A Pulse Shopper performs over 100 point check that specifically measures activities that lead to a sale. The aim of the mystery shop is to highlight the areas that are impacting your customers' buying experience.