Less Mystery.
More Sales.
The eCommerce mystery shopping service providing fresh insight to your customers’ online buying experience
Pulse Mystery Shoppers
Customer First.
When was the last time you objectively shopped your eCommerce store? Mystery shopping is industry standard for many bricks and mortar retailers to improve the customer experience. So why not do it online?
Actionable Results.
Our comprehensive Pulse Mystery Shopping report will analyse every step of your online store’s functionality and UX design. The conclusions will help you identify potential weak spots, allowing you to refine your customer’s journey and improve sales.
Increase Sales.
Pulse is suitable for any e-commerce retailer that is genuinely open to having their shopping experience laid bare. We produce an honest review of your shopping experience that you can improve to beat the competition and create a loyal, repeat customer following.
Why an eCommerce mystery shopping service?
Less than 3 out of 100 customers will checkout
Ridiculous right? We spend all that time, energy & money to attract customers to our site only to have more than 97% “walk” out the door without making a purchase. What would just 1% increase in conversions mean for your bottom line?
It costs 7x more to
acquire a new customer
“I need more traffic to my website” is something we hear often from retailers. But what are you doing with the customers that are already visiting your site and not purchasing? The easier you make it for a customer to buy a product the easier it is to generate sales. What would you prefer? More traffic or more sales?
Design & Development can mean poor customer usability
Put your hand up! We are all guilty of choosing design over functionality. A good looking website doesn’t always mean a great experience. While first impressions are important, more focus needs to go into your buyer’s purchase journey. What silent stop signs are making your customers make a quick exit?
You are sending your customers to your competitors
96% of customers don’t complain about bad service or problems they encounter, they simply don’t come back and will find somewhere else to shop! What are you doing to make a customer trust your brand and turn them into raving fans?
Less than 3 out of 100 customers will checkout
Ridiculous right? We spend all that time, energy & money to attract customers to our site only to have more than 97% “walk” out the door without making a purchase. What would just 1% increase in conversions mean for your bottom line?
It costs 7x more to acquire a new customer
“I need more traffic to my website” is something we hear often from retailers. But what are you doing with the customers that are already visiting your site and not purchasing? The easier you make it for a customer to buy a product the easier it is to generate sales. What would you prefer more traffic or more sales?
Design & Development can mean poor customer usability
Put your hand up! We are all guilty of choosing design over functionality. A good looking website doesn’t always mean a great experience. While first impressions are important, more focus needs to go into your buyer’s purchase journey. What silent stop signs are making your customers make a quick exit?
You are sending your customers to your competitors
96% of customers don’t complain about bad service or problems they encounter, they simply don’t come back and will find somewhere else to shop! What are you doing to make a customer trust your brand and turn them into raving fans?
How it works
Use your existing traffic to perform better for you in 3 easy steps.
Signup
Signup in under 10 minutes. Answer questions to match a Pulse Mystery Shopper to your customer buyer persona. Your store data is reviewed to identify key areas of focus ready for the Mystery Shopper to start shopping!
Shopping
Your Mystery Shopper will arrive at your shop front, navigate your aisles, purchase a product and checkout, benchmarking the experience against years of eCommerce data analysis, UX design and shopper behaviour studies.
Scorecard
A Pulse Scorecard will become a key part of the way you measure your online operational standards. Use the results and video of the shopping experience to improve customer conversions and sales.
Less Mystery. More Sales.
Find the perfect shopper for you – 100% satisfaction guaranteed!
Quick Shop
For a quick check up on how your customers experience your online store from homepage to add to cart
- MOBILE ONLY
- 80 point check
- Homepage
- Category Pages
- Product Pages
- Cart
CheckoutTest Purchase- Shoppers Experience Video
- Pulse Scorecard & Report
Most Popular
Splurge
For an eCommerce Store wanting to review the Mobile user experience from homepage to checkout
- MOBILE ONLY
- 100+ point check
- Homepage
- Category Pages
- Product Pages
- Cart
- Checkout
- Test Purchase
- Shoppers Experience Video
- Pulse Score & Report
* plus Product Allowance (or Voucher)
* Google Analytics Required (read-only)
Shopaholic
A shopaholics dream, a full user experience for both Mobile and Desktop from homepage to checkout
- MOBILE and DESKTOP
- 200+ point check
- Homepage
- Category Pages
- Product Pages
- Cart
- Checkout
- Test Purchase
- Shoppers Experience Video
- Pulse Score & Report
* plus Product Allowance (or Voucher)
* Google Analytics Required (read-only)
We have a Mystery Shopper matched to your industry ready to start shopping now!
Fashion
Variety Stores
Health & Beauty
Homewares & Appliances
Hobbies & Recreational Goods
Let’s talk about how Pulse Mystery Shoppers can help you better understand your customers and generate more revenue
